Privacy Policy

Last updated: September 2025

1. Introduction

Horizon Wellness is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including but not limited to:

  • Name and contact information (email address, phone number, postal address)
  • Information provided in contact forms or enquiries
  • Communication preferences
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Process and fulfill requests for product information
  • Improve our website and services
  • Send you information about products and updates (with your consent)
  • Comply with legal obligations
  • Protect against fraudulent or illegal activity

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary to fulfill a contract with you
  • Legal obligation: Processing is necessary to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate business interests

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating our website and conducting our business
  • Legal authorities when required by law or to protect our rights
  • Business partners with your explicit consent

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

Under GDPR and UK data protection laws, you have the following rights:

  • Right to access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Request limitation of how we use your data
  • Right to data portability: Request transfer of your data
  • Right to object: Object to processing of your personal data
  • Rights related to automated decision-making: Protection from automated decisions

To exercise these rights, please contact us using the information provided below.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UK and European Economic Area. We ensure appropriate safeguards are in place to protect your data in accordance with data protection laws.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Horizon Wellness
5 East Street
Chichester PO19 1HE
United Kingdom
Phone: +44 1243 975 284
Email: [email protected]

14. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.